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EMAIL US

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TO AVOID CONFUSION ITS ALWAYS BEST TO SEND YOUR ITEM BACK BY RECORDED DELIVERY. THAT WAY YOUR ITEM IS NOT ONLY INSURED, BUT YOU CAN OBTAIN PROOF FROM THE POST OFFICE THAT IT HAS ACTUALLY BEEN RECEIVED BY THE RECIPIENT.

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PLEASE FEEL FREE TO COPY AND PRINT THESE DETAILS FOR YOUR OWN PERUSAL

 

RETURN YOUR ITEMS

 

 

 

IF YOU ARE NOT

COMPLETELY SATISFIED

Returns Policy-Right To Cancel

Here at Body Beautiful Lingerie we want you to be happy with both our products and our service. We are pleased to offer a 100% guarantee that if you are dissatisfied in any way with the products you have ordered, we will exchange them or provide a refund.

Written notification must be received within 7 days from the day after receipt of your item, that you wish to cancel /return your order. Please note that the customer is responsible for the return of the items in question and all returned postage costs will also be met by the customer regardless of reason for the return. Returns MUST be received back within 14 days of purchase to be eliglbe for cancellation and full refund. We reserve the right to refuse to accept returns -cancel an order or refund after this period has passed.

It is a legal obligation of the customer to take reasonable care of all products whilst in their posession. All garments should be in a proper resaleable condition. Goods must be received back within 14 days to be entitled to a refund. Items will not be accepted after this date.

PLEASE NOTE YOUR ITEMS HAVE BEEN CAREFULLY CHECKED THE TAG AND WASH TAG BOTH STATE THE SAME SIZE ON BOTH ITEMS - WE HAVE TO ADVISE AS RECENTLY PEOPLE ARE BUYING ITEMS FROM ELSEWHERE AND TRYING TO DO FREE EXCHANGE BY SENDING THE INCORRECT SIZE BACK BUT TRYING TO DISGUISE THIS BY RE-TAGGING THE SAID ITEM WITH ITEM TAG THAT WE HAVE SENT. WE HAVE TO WARN THAT IF THE TAGS AND WASH TAG DO NOT AGREE WHEN THE ITEM REACHES BACK TO US WE WILL NOT REFUND YOUR ITEM OR RETURN ANYTHING BACK EITHER.

Please note your statutory rights are not affected if in doubt please refer to the terms of the distance selling act.

Please be aware that if you qualify for free postage as your purchases total £100.00 or more and you return items for a refund which brings the initial order below the qualifying amount, your refund will be the total of goods returned less the postage charges-which need to be re-applied.

The Distance Selling directive ensures a cooling off period and absolute right to cancel during that period. This period ends seven working days after the day of receipt of the goods (working days excludes Saturdays, Sundays and public holidays.) The Customer must request a return under this Directive in writing within the 7 day period. As part of the Directive the customer must also make adequate care and effort to ensure that the product can be resold as new.

 

Exchange Policy

Once a return notification has been received and the customer has informed of an exchange request , we will instantly reserve this item in question for no more than 7 days for items bought within the U.K. International sales will have an extended reservation time of no more than 10 days.

The qualifying reservation starts from the date the return notification has been received. However, if the requested item is out of stock we will endeavour to replace the item within 30 days from receipt of the notification date. If by which time, the item requested has not been obtained via the manufacturer, the payment for the specific item will be refunded.

Please note the customer is responsible for the return postage of any item sent this includes alternative sizes that may have been selected by us if original item/size was sold out/out of stock.

By completing any purchase and accepting confirmation dispatch e-mail, which is when the contract of sale begins, you are agreeing with these terms.

Please note there is a re-posting standard fee of £3.50 to uk and international customers £5.50 for ex-change items.

We regret that for reasons of hygiene are unable accept the return of:-

briefs/ thongs/ shorts/ pants / tights/stockings/ bikini pants.

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