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PLEASE FEEL FREE TO COPY AND PRINT THESE DETAILS FOR YOUR OWN PERUSAL

 

 

 

 

OUR COMPANY POLICY

TERMS & CONDITIONS

 

OUR WORD

OUR PROMISE

 

PLEASE READ

 

Credit Card Security:

We are not aware of any documented cases of credit card fraud using the Paypal Shopping System over the Internet. We are assured that this is a renowned and reputable Company and that all credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach the Paypal computer. They are not held in clear text on any web site.

All transactions / payments are in pounds sterling (£) and will show on your credit card statement in your local currency (your credit card issuer will have used the currency rate at the time of your transaction to calculate the value in your local currency).

Description Of Goods

We have made every effort to display the colours of our products that appear on the site as accurately as possible. However, the actual colours you see will depend on the resolution of your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product upon delivery.

Delivery Schedule:

If the requested items are in stock at the time of order we endeavour to process orders within 2-3 days (may be longer in busy periods), (not including Saturdays Sundays or Bank Holidays). Dispatch is to be expected within 7 Working Days Max, depending on stock availability.

If the items are not in stock we shall place these on back order, we ask you to allow up to 28 working days for back ordered items.

In the event that we will be unlikely to meet this delivery schedule we will offer you a choice between an extended wait for a specific product, a suitable alternative or, of course cancellation.

Once you place an order and have received a confirmation email from us this does not institute a legal binding contract. Only once goods are dispatched and you receive an email confirming dispatch that this then becomes an acceptance of your order.

Please note Body Beautiful reserves the right to refuse an order once an order has been placed and shall refund monies paid.

Body Beautiful reserves the right to link multiple orders that have been placed separately by the same person and send all items together in one package. Postage refunds are soley at our discretion in these circumstances and are not guaranteed as a handling charge is also including in the shipping costs.

Body Beautiful reserves the right to send an alternative item if original item has sold or out-discontinued. Details of which will be e-mailed to the recipient 24hrs before initial dispatch. Alternative items can be cancelled by customer request within this 24hr notice. The alternative items are subject to the usual return policy procedures, whereby, if adhered to, a full refund shall be granted. No response to the e-mail outlining the alternative item, or failure to return the item within the terms of the return policy, is taken as the customers acceptance of these terms.

PLEASE NOTE ALTERNATIVE ITEMS WILL BE FROM A SIMILAR RANGE OF THAT ORIGINALLY ORDERED BUT MAY DIFFER IN STYLE AND COLOUR/ OR COULD BE A COMPATABLE SIZE-OR THE NEXT SIZE UP OR DOWN, OF THAT ORIGINALLY ORDERED.

If we believe a customer has purchased a product(s) from our store at the incorrect price we reserve the right to cancel that order and to correct the price on this site. Once the price has been corrected you may then replace your order.

All prices quoted on our web site are inclusive of VAT & 20% For all Eu Customers.

Please Check The Delivery Address

This is very very important, you will receive a written confirmation of your order in writing via e-mail within 2-3 days of placing your order. Please check that the delivery address is correct as your order will be packaged within hours of this confirmation if all items are in stock.

We reserve the right to apply a handling charge for any item that is returned in the post due to incorrect address/recipient gone away/non-collection from sorting office. This also will apply to customers cancellations that fall outside the notice period) unless you have previously advised us of a problem.

This charge will be a standard £4.75

Items Required To Be Purchased In A Set

From time to time, we will request that customers purchase items in a set to prevent us having odd remainders.

This is clearly stated on the webpage of any given range where the manufactureres have sold out and stock cannot be replenished. If our stocks are also limited this will result in a request to purchase in a set.- by purchasing from any of these ranges you are agreeing to this policy.

Please note, if you purchase as set and any either item is unsuitable, both items must be sent back together for a full refund to be processed. We have found in the past, customers would purchase in a set then return one item- this is not permitted.

Sale & Clearance Items:

We have a great selection of Sale and Clearance items available to you at amazing prices. These items may at some stage, have had their original tags removed for one reason or another, but are in absolute perfect condition. Some items may also be returns or discontinued items. Please bear this in mind when purchasing.

Qualifying For Free Postage :

All orders that are £100.00 or more will qualify for a free postage service worldwide.

Please be aware:-

If any items are out of stock at the time the order is placed and this brings the order down below the threshold for free postage the postage charge will be re-instated and the refund will incorporate this charge.

If you return any items on a free postage invoice and request a refund that brings the original purchase price below the qualifying limit, the relevant postage charges will be re-applied before we calculate your refund.

See Postal Charges

Stock Availability

We do our utmost to make sure that your items are readily available and pride ourselves on a quick dispatch of goods. Unfortunately, from time to time, items will go out of stock before we are able to update the site. If this is the case you will be notified within 24-48 (may take longer suring busy periods).

You will be gven the oportunity to cancel the order. Please allow 30 days for completion of your order if you still decide to go ahead.

Disclaimer:

Items do not carry a guarantee and cannot be returned for any reason once the tags have been removed from the item and the returns policy has expired.

We will not be held responsible for any damage or loss as a result of wear and tear, to include holes, rips, tears, exposed wires, broken clasps, damage also including launderd items.

Complaints:

If you have reason to complain about our service please email us at contact us using our contact page.

 

Please note your statutory rights are not affected

Body Beautiful Lingerie

 

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